What our Customers say...
Why SERVPRO Testimonials
We called SERVPRO of Northridge/ Granada Hills when we had a pipe burst under our kitchen sink. Suzette was our contact, and we have never worked with someone so professional, kind, and knowledgeable. She walked us through the process every step of the way and continued to check in with us during the process as the insurance company got involved. Suzette and the whole crew at SERVPRO were wonderful and we would recommend them to anyone with water damage. They were awesome!
This is one of those services that you hope you'll never need but if you do, please call Suzette at SERVPRO of Northridge/Granada Hills. Suzette not only helped facilitate their crew by having David, the Project Manager, and technicians to start the drying process. We are very grateful & thankful that they are as wonderful as they are. Their crew could not have been nicer, more professional, more courteous & more considerate to our needs.
I would highly recommend Suzette & David for outstanding management of our crisis and their superior customer service.
If you experience something like water damage, fire & or soot clean-up, mold remediation and sewage, you will most likely have your insurance company involved. It was amazingly helpful to work with Suzette & SERVPRO of Northridge/Granada Hills, as they are set up to work with the insurance company.
Thank you, David, Suzette & SERVPRO of Northridge/Granada Hills.
Well, I honestly can't say anything bad about this business. From start to finish everyone I dealt with was very professional and timely. Suzette is absolutely a lovely person to deal with and always was ready to answer my questions without ever making me feel I was bothering her. I hope we never have to call them again because that means we've had water damage but they definitely will be the first and only water damage specialist we call. Thank you Suzette for all your help!
Had a lot of water damage due to the surprising LA rains this year, and Suzette from SERVPRO came highly recommended from a colleague. Within days Suzette's team began work on restoring my house, and removing mold. She answered the phone every time I called, no matter how early or late, and was always willing to provide updates or answers. I think more businesses should take a page out of her book, because she's doing something right. While I hope to never have water damage again, if I do, I'd call SERVPRO of Northridge (Suzette and Scott) immediately.
On April 8, 2016, I discovered what turned out to be an under-slab water leak. My Kitchen (cabinets), Bathroom, Dining Room, Breakfast nook, Family Room, and downstairs entry and hallway were all damaged. All of our laminate floors had to be removed. It was a big mess. SERVPRO of Northridge and Granada Hills arrived promptly after they were called. Their staff is very professional. They very carefully packed everything impacted by the leak using bubble wrap and cardboard boxes. Then they relocated it to our living room at my request. I was very positively impressed by the respect they showed towards our stuff. They did not miss any days and always arrived promptly when expected. I hope you never suffer from a flood but if you do, these are the people to call.